Welcome to Wildewood Boutique’s Returns page. If you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email us at email@example.com
What is your Return Policy?
At Wildewood Boutique, we understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns and will issue a refund for amount of the item(s). Please review our full return policy below.
- The buyer is responsible to purchase all return/exchange shipping costs.
Items marked FINAL SALE may not be returned, refunded or exchanged.
All returns/exchanges must be postmarked within 14 days that the order is received.
- Items must be unwashed, unworn, and with original tags still attached. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
- Damages must be reported within 3 days of receiving merchandise. Please contact firstname.lastname@example.org for assistance.
Items not meeting the above guidelines will be returned to you at your expense; after 14 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How do I return my merchandise?
- Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
- Place unwanted merchandise in a shipping safe box or poly mailer with original invoice included.
- Please email us for the return shipping address
- Buyers are responsible for all returns/exchanges shipping costs.
When will my return be processed?
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you will automatically be refunded on the original form of payment. Please allow 2-6 business days for your bank/credit card company to process and post the payment.
How does the exchange process work?
If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your returned item is processed.
Can I exchange my item for a different size?
Yes! We have two options you can take to exchange your item for a new size.
Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 14 days of ordering for a refund.
- Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one. A refund will be issued if the item has sold out.
Please be aware that sale items are final sale and are not eligible for returns or exchanges. We are making room for new items in the boutique!
How do I exchange my purchase for a completely different item?
If you’d like to exchange your purchase for an entirely different item, please send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item.
Have a question you don’t see here?
Please reach out to use with questions we haven’t already answered. You can email us at firstname.lastname@example.org.